Shipping policy
Veran Saffron ships to most international locations with complimentary shipping for all orders over $200. We aim to dispatch all orders within 24 hours however, during busy sale periods and over weekends there may be a small delay in dispatching your order.
Time & Costs
STANDARD DELIVERY TIMES
| Australia & New Zealand | International |
|---|---|
| 3 – 7 business days | 7 – 12 business days |
PLEASE NOTE There may be a delay in your online order due to high demand.
You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the courier website. All orders are delivered via registered courier and will require a signature unless you provide Authority To Leave during checkout. Authority To Leave is optional for Standard deliveries. Orders delivery cannot be sent to PO Box addresses.
PLEASE NOTE To protect staff and customers during the COVID-19 (Coronavirus) Pandemic, Australia Post have made the decision to remove signature on delivery. As a result you may not be required to sign for delivery of your order until further notice.
IF YOUR ADDRESS IS UNATTENDED AT THE TIME OF DELIVERY
Standard Delivery If you have not provided Authority To Leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender.
Same Day Delivery Authority To Leave is a requirement for Same Day delivery, however, if it is determined that it is not safe to leave the goods or delivery is unable to be effected for any other reason, your parcel will be returned to us and Customer Service will contact you regarding your order.
While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.
If there is an issue fulfilling your Same Day delivery order, you will be contacted via phone. If we are unable to reach you to resolve your order, we reserve the right to convert your order to Standard delivery with Authority To Leave. In this case, the Same Day delivery freight charge will be refunded to you.
COSTS
| AUSTRALIA | |
|---|---|
|
Standard Delivery from $75 |
FREE* |
|
Standard Delivery Under $75 |
$8.5 |
|
Express Delivery Select AU Postcodes |
$15 |
|
INTERNATIONAL Delivery only for orders over $200 |
(Flat rate $75) |
PLEASE NOTE All orders from $50 and over within Australia will be delivered for FREE.
For international orders placed free shipping will not apply.
In the event that postage costs are applied in error when checking out online, please do not hesitate to contact us, we will happily look into this for you.
International Deliveries
If you would like to deliver your parcel to a country outside Australia please visit our websites to view product prices in their preferred local currency and guaranteed order totals including all applicable taxes and duties when checking out at veransaffron.com
When you first visit veransaffron.com, you will be asked to confirm your preferred currency and delivery country. If at any time you wish to change these settings, you can choose from the dropdown within the top header of the site (NOTE: this will clear your shopping bag).
To shop, add items to your shopping bag, and click ‘Checkout Securely’ to check out. We then calculate and displays the order total in your preferred currency, including the shipping rate, and any applicable duties and taxes imposed by the customs authorities in your destination country.